FAQ

Immediate Confirmation Email: Immediately after placing your order, you will receive an automated email confirmation with your order number.

Initial Email: Within 1-2 business days, your assigned customer service representative will reach out to confirm your logo colors, logo location on the item, and desired decoration method. We will also verify whether you have a firm deadline for the order.

Digital Proof Emailed to You: Within 3 to 5 business days, you will receive a proof via email of your digitized logo.

Proof Approved by You: You must approve your logo proof within 24 hours to keep your order on schedule!  Edits to the logo, or delays to the approval, will likely cause delays to your order ship date. We will not process your order until we hear back from you,

Production: Once the logo is approved, the order goes into production!

Order Ships: Our standard lead times from when the order is placed until it ships out of our facility is 10 business days.

You will receive an email with your tracking number when it leaves our warehouse, Ground Shipping typically takes 3 to 5 days for delivery (on top of the 10 business days to process your order).  Expedited shipping is also available for a fee.

The embroidery is free.  The prices you see include the embroidery in one location.  In addition, there is no logo set-up fee.Â

Free embroidery covers common logo applications. Most logos end up being about the size of a business card (3.5″ x 2″).  The maximum size we can embroider is inside of a 4″ circle.   On caps, the maximum height of a logo is 2″.

Other companies put a limit on the size of the logo included in their prices or they charge a set-up fee. Most often it is a stitch count limit like 10,000 stitches. Anything over that amount is charged differently.  That’s too complicated. Â

Also included are two color variations of your logo-one that will work on light colors and one that works on dark colors. For most customers, that works really well. If you want more color variations, there is a $15 fee to cover the cost of changing colors.

Yes! Unless it is an exact reorder, you always see a proof of your logo before we proceed with decoration.

We take your logo, set it up for embroidery, actually embroider it on a piece of material and then send you a digital photo of it for your approval.

However, if you are not satisfied with your proof and we are not able to fix it to your satisfaction, we will cancel your order and charge you nothing. To be honest, that does not happen very often.

Creating a proof of an embroidered logo is a time consuming process. That’s why we create proofs of logos only after an actual order has been placed.

Some suppliers do not actually embroider a proof for your approval. Some only provide a screen shot of the artwork. This does not always give you an accurate representation of what your logo will look like when embroidered.

Our standard turnaround time is 10 business days.

Shipping times will vary based on where we are shipping to and the shipping service time you selected at checkout.

The Small Order Processing Fee helps us cover the costs of running small orders and means we don’t have to require a minimum order.  The fee of $65 applies to any order less than $300 in merchandise.

To get rid of it, add enough items to your cart that add up to more than $300. Best of all, it can be any item. It does not need to be the same item. So try something new like a cap or bag or different polo shirt.Â

We do not require a minimum order.  If you only need a few, you can order just what you need.  This means it’s possible for teams of any size – even teams of one – to get high quality embroidered apparel for any event.

Please note, that if your order is less than $300 there is a $65 Small Order Processing Fee that will apply.

If, for any reason, you need to change an order once it was placed, please contact us immediately. It is possible to change an order before production. But once an order has begun production or has shipped, the order cannot be changed.

In some cases, a change may delay an order. If that is the case we will inform you of that at the time of the change.

Any change of an order after 2 days of an order confirmation being sent may result in a $10 change fee.

You can cancel at any time prior to the order going into production. Once items have been decorated with your logo, we can no longer accept a cancellation.

If an order is cancelled due to extenuating circumstances before it is decorated & shipped, you will be refunded in full. If your logo has been digitized & stitched out or issued a proof for approval there will be a $50 set-up fee.

Â